Three ideas worth thinking through.
Prodmake
For Dr. Hisham Al Hajji. Where government services, licensing and well-made software could meet.
Prepared by Kuan · October 2026
Every emirate runs its own licensing.
What we heard
Trade licences differ across emirates. Dubai, Abu Dhabi and Sharjah each have their own economic department.
From our first conversation, 4 October 2026
The federal government is redesigning services around AI.
of government sectors, services and operations move to agentic AI within two years.
By redesigning policies, processes and procedures. The same meeting adopted the UAE Code for Government Services and Zero Bureaucracy.
UAE Cabinet · 23 April 2026
80,000
federal employees in agentic AI training
Phase One covers four service groups
- Citizens
- Residents
- Business sector
- General public
UAE Cabinet · 18 May 2026
Each entity now has to choose what to redesign first, and show that the change works.
Your experience. Our product and engineering work.
You
- How institutions decide and change
- Introductions to problem owners
- Which processes are worth changing
Prodmake
- Product definition and design
- Engineering, AI and integrations
- Delivery, release and support
The client
- Owns the requirements and data
- Grants access and permissions
- Decides and accepts the work
Two ways to startOffer it together to organisations you knowBegin inside your own group
Redesign one service. Prove it with a pilot.
Idea 1 of 3
For a ministry, authority, free zone or semi-government entity.
- Map one slow, repetitive service.
- Measure where the time goes.
- Build the change that matters most, then measure again.
Why this fitsThe AI programme asks each entity to redesign its processes. Service redesign and performance measurement are areas you know well.
One system for firms that handle licences.
Idea 2 of 3
For business-setup firms, PRO teams and corporate-services providers.
- One record for each client company.
- Each emirate’s steps kept separately.
- Clients see progress without calling.
Why this fitsA private-sector route into the licensing differences you described. Start with one recurring service, such as renewals.
Start with a problem inside your own group.
Idea 3 of 3
For your own companies, if one has a recurring problem worth fixing.
- Renewals and permits across several companies.
- Proof that field work was completed.
- Reporting to clients.
Why this fitsThe quickest way to test how we work together, on a problem you can see directly. Only worth doing if the problem is real and recurring.
Three ideas, side by side.
- Who pays
- A ministry, authority or free zone
- First step
- Map and measure one service
- It depends on
- A process owner, and a way to contract
- What we learn
- Whether redesign work is open to us
- Who pays
- Business-setup and PRO firms
- First step
- Renewals for one firm’s clients
- It depends on
- Current tools falling short
- What we learn
- Whether firms will pay for better case handling
- Who pays
- Your own companies
- First step
- One recurring problem you name
- It depends on
- A real problem and an owner
- What we learn
- How we work together
They can run in parallel. Each needs its own owner and first step.
We have built government services before.
my.eGov, Kazakhstan
Kuan designed the MVP interface of the citizen account and led its frontend, with the API team and officials.
edu.kz
Digital learning resources and an electronic class register.
Supreme Court
Interface for internal document signing and confirmation.
Contributions to larger government systems. my.eGov shown as an English redraw; other images illustrate the work.
Start small. Decide with evidence.
Conversation
With the person who owns the process.
Definition
Map the workflow. Agree scope and how success is measured.
Pilot
Build the smallest change that proves the point.
Decision
Expand, change course or stop.
Agreed up front. Scope, data access, compensation and your role, before any material work.
Ideas we set aside, for now.
Cross-emirate expansion guide
A maintained library of each emirate’s rules. Hard to keep current, and setup firms and portals may already cover it.
Sector versions
Field service, staff transport, property maintenance, recruitment. Good software exists for most; the job is often setup and integration.
General software work
Connecting existing systems, or finishing a stalled internal platform. Worth raising when a specific need appears.
If one deserves a second look, tell us why.
Questions to think about.
No right answers. Short notes on any of these would help us prepare.
- What are you most focused on today?Government work, your companies, advisory work, or something else.
- Which idea matches a problem you see now?Or none, and what you would look at instead.
- What did you have in mind with licensing across emirates?A difficulty someone has, or how the system works.
- Who owns that problem?And who would approve spending on it.
- Offer this together, start with your group, or both?
- What role suits you?Introductions, shaping the work, or a deeper partnership.
Which idea is worth a conversation?
- 1Service pilot
- 2Corporate services
- 3Your group
- +Something else
Pick one, or tell us what is missing.
We will come back with a short plan for that one.
Kuan · prodmake.com